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You can request cancellation before the status changes to “Being Prepared”, while the order is still “Awaiting Review”. Contact us immediately and include your order number.

The policy does not allow cancellation after the status changes and preparation or shipping has begun. After shipping, any return request is subject to the Returns & Exchanges Policy; this does not mean a return is automatically accepted.

Under the stated process, customers are notified of order-status changes by SMS and email within 24 hours.

The policy allows the store to cancel and refund the full amount in the following cases:

• The product is unavailable.
• There is an issue with the order, such as missing information or a failed payment.

If one item in a multi-item order is unavailable, the policy allows that item to be removed, the remaining items to be shipped and the removed item’s payment to be refunded. Multi-item orders may arrive in separate shipments.

• Before shipping: update your address through your account or contact us.
• After shipping: contact the carrier directly using the tracking details. Any address-change charges are the customer’s responsibility under this policy.
• To follow your order, sign in and open “My Orders” to view the status and tracking number.

The policy specifies 7–14 working days from cancellation or receipt of the refused order. Refunds use the original payment method. Shipping charges, administrative fees and instalment commission are deducted where they apply under the policy.