سياسة الشحن والتوصيل

Delivery within Saudi Arabia takes 1–2 weeks from order confirmation.

Working days are Monday to Friday. Saturday and Sunday are non-working days for shipping and delivery under this policy.

• Shipments may be delayed by the carrier, an inability to contact the recipient, or customs clearance.
• This policy specifies an additional delay of 20 working days for shipments in February each year.
• Customs-related delays may exceed an additional 30 days in some cases, particularly for larger shipments.

Within Saudi Arabia, the carriers named in the store’s policy are Aramex, SMSA and Zajil, depending on the area. International shipping is available through DHL under this policy.

If your destination is unavailable when placing an order, contact us to confirm shipping availability and the relevant details before completing your purchase.

• Check your mobile number before confirming your order.
• Provide a complete address, including the building number, district and other details needed to reach you.
• Follow up on calls from the delivery agent. If you cannot receive the parcel, arrange another delivery time with the carrier.
• Cancellation depends on the order status described in our Cancellation Policy. Exchanges and returns are subject to our Returns & Exchanges Policy.