returns

• The order does not match the website description.
• The size delivered differs from the size ordered, such as ordering L and receiving XL.
• The printing or badge differs from the order.
• There is a genuine manufacturing defect, such as a tear, hole or faded colour.

Items are inspected before an exchange or refund is approved. This policy states that loose threads alone are not considered a manufacturing defect.

This policy allows one day, or 24 hours from receipt, to submit an exchange or return request. It states that requests are not accepted after this period.

• For an exchange: the item must be intact, unused and unwashed, with all labels attached.
• For a return: the item must be entirely new, with its box and labels and free from odours.
• The store may inspect the item before approving and completing the request.

The policy lists the following categories as non-exchangeable and non-returnable:

• Sports kits and jackets.
• Player-version shirts and women’s-version shirts.
• Trousers.
• Printed products and items with added alterations.

The policy also provides a manufacturing-defect exception for customised products. The accepted cases above are assessed after the order is inspected.

• Items that have been used or damaged through misuse, washing, cutting or tearing are not accepted.
• Removing labels or the original packaging is listed as a reason for refusal under the policy.